Inspired Well-Being Data Privacy Policy

1. Introduction

Inspired Well-Being ("we," "us," or "our") is committed to protecting the privacy of personal information we collect and process. We comply with New Zealand’s Privacy Act 2020, upholding the principles of purpose limitation, collection limitation, storage and security, accuracy, and access and correction. This policy outlines our approach to managing personal information and demonstrates our commitment to privacy.

2. Purpose and Transparency

This policy explains how we collect, use, store, and protect personal information, and outlines individuals' rights under the Privacy Act 2020. This policy equally applies to any employees, contractors, and third-party service providers we may engage, to ensure compliance with New Zealand privacy laws.

3. Scope

This policy covers all personal information we collect, hold, and process in physical and digital forms. Personal information, as defined under the Privacy Act, is any information that can identify an individual, including but not limited to:

• Contact Information: Name, email, phone number, and address

• Purchase History: Information on past orders and transactions

• Online Activity: IP address, website cookies, device identifiers, and browser type

This policy pertains to clients, employees, suppliers, and other stakeholders whose personal information we may collect.

4. Collection of Personal Information

We collect personal information lawfully and fairly for purposes directly related to our business activities. Types of information and lawful bases include:

• Contact Information: Collected with consent for customer service and communication.

• Purchase History: Collected as necessary for contract fulfilment and product recommendations.

• Device and Usage Information: Collected with consent for improving website functionality.

5. Who do we collect your personal information from?

We collect personal information about you from:

• You, when you provide that personal information to us, including via the website and any related service, through any registration process OR through any contact with us (e.g. telephone call or email).

• Third parties where you have authorised this or the information is publicly available. If possible, we will always collect personal information from you directly.

6. How we use your personal information

We will use your personal information

• to verify your identity

• to provide services and products to you

• to provide the information/updates you may have opted to receive electronically (e.g. by text or email)

• to improve the services that we provide to you

• to bill you and to collect money that you owe us, including authorising and processing credit card transactions

• to respond to communications and information requests from you

• to conduct research and statistical analysis (on an anonymised basis)

• to protect and/or enforce our legal rights and interests, including defending any claim or for any other purpose legally authorised by you or the Act

We will never use personal information for anything outside the purpose for which it was obtained, unless we have received additional consent, or an exception under the Privacy Act applies.

WE WILL NEVER SELL, RENT OR OTHERWISE DISTRIBUTE YOUR PERSONAL DATA FOR REWARD OR INCENTIVE.

7. Disclosure of Personal Information

We may share personal information with:

• Service Providers: Such as (but not limited to); online services such as payment processing and cloud storage providers, and delivery or courier services, when it is necessary in order to fulfil essential aspects of business operations . Any Service Providers engaged are equally required to comply with the Privacy Act 2020 and maintain privacy protection.

• Business Partners: Where necessary for collaborative service delivery

• Legal and Regulatory Compliance: To law enforcement or other entities as required by New Zealand law

8. Security and Privacy by Design

We will take all reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

• While we take all reasonable steps to maintain secure internet connections, information transferred over the internet is at your own risk.

• If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.

• If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information

• To safeguard personal information, we use utilise Firewalls and Intrusion Detection Systems to secure our systems, Access Controls to restrict access to where it is necessary, and Data Encryption for secure storage and encrypted communications.Our “Privacy by Design” approach integrates privacy considerations into all new projects and processes.

9. Marketing Communications

We obtain consent for marketing through opt-in methods, such as subscription checkboxes. Individuals may withdraw consent at any time by contacting us.

10. Cookies and Tracking Technology

Our website uses cookies and similar technologies to enhance user experience and gather analytics. Cookies may include:

• Functional Cookies: For essential website functions.

• Analytical Cookies: For tracking website usage and improving user experience.

• Targeting Cookies: For tailoring advertising based on browsing history.

Individuals may adjust cookie preferences via browser settings.

11. Breach Notification

In the event of a privacy breach, we will assess and, where necessary, notify affected individuals and the Office of the Privacy Commissioner. Our assessment includes evaluating the breach’s nature, impact, and response.

12. Rights of Individuals

Under the Privacy Act 2020, individuals have the right to:

• Access and Correction: Request access to their personal information and request corrections if it is inaccurate or incomplete.

• Deletion: Request deletion of information that is no longer required.

• Data Portability: Request transfer of their personal information in a structured, commonly used format.

• Object or Restrict Processing: Object to or request restriction on the processing of their information.

Requests can be submitted to the Privacy Officer at info@inspiredwellbeing.co.nz by written request or by contacting the Privacy Officer directly on 027 2861408. We will respond within 20 working days as required by the Privacy Act.

Please note that proof of your identity may be requested to verify your legal authority to access this information.

13. Complaints and Resolution

If individuals believe their privacy rights have been breached, they may contact our Privacy Officer (contact details below). We are committed to resolving complaints fairly and in a timely manner. Complaints are reviewed internally, and we aim to resolve them promptly. Complaints can also be submitted to the Office of the Privacy Commissioner (www.privacy.org.nz).

14. Policy Changes

This policy may be updated to reflect changes in our practices or legal requirements. Each version is dated for reference, and we will notify clients and stakeholders of significant updates.

• Version: 1.0

• Date: April 10th 2025

15. Contact Information

For questions about this policy or to exercise rights regarding personal information, please contact:

The Privacy Officer

Inspired Well-Being

10A Roxanne Place, Poike

Tauranga 3112

info@inspiredwellbeing.co.nz